User Support Specialists Pass Dell Hardware Certification Exams

User Support Specialists Michael Naylor and Robert Rybicki are now certified through the Dell^™ Warranty Parts Direct Program. To utilize the services of the Dell^™ Warranty Parts Direct Program, technicians are required to pass a Dell certification proficiency examination for each of the product families they intend to service and support. Michael and Robert have been certified to repair Dell servers, notebooks, and Optiplex, and Dimension desktops. The Office of Information Technology would like to congratulate Michael and Robert and thank them for their continued efforts in improving the support provided through the helpdesk.