Problem with Kauke Scalers Acknowledged
dwaldron November 19th, 2007
Each of the learning spaces in Kauke Hall includes a scaler as part of the multimedia equipment. Kauke 037, 141 and 243 have experienced persistent problems with their scalers. Faculty members teaching in these rooms have reported problems with the projection of video from the classroom computer and the DVD/VCR combo unit. At times no images from these devices could be projected and the input source could not be changed via the Pixie Pro control unit. These issues stemmed from the problems with the scalers. Booting the scaler, which required the intervention of an IT technician, typically restored normal operation.
The scaler manufacturer has now acknowledged that the issues we have experienced are associated with a known manufacturing defect. The problems occur when the scaler’s main control unit is not properly seated in its socket. The manufacturer will repair these units under warranty.
As previously reported, the scaler in Kauke 037 has already been replaced by a unit from a different manufacturer. The original unit has been shipped back to the manufacturer for repair. Its return is expected within the next few days. When it arrives, it will be installed in Kauke 141. The scaler in Kauke 243 will also be replaced witin the next few days.
We very much regret the difficulties associated with the defective scalers.