dwaldron March 19th, 2009
Members of the User Services staff will be on campus Saturday, March 21st, and Sunday, March 22nd, between noon and 6 p.m. to provide technology support for students, faculty and staff involved in IS preparation. Staff members will perform hourly printer checks, cover help desk phones and be available for students in need of last minute technology support.
The student help desk in Andrews Library will be open Saturday, March 21st between noon and 6p.m. and Sunday, March 22nd between noon and 1 a.m. for phone and walk-in support. The help desk can be reached by calling 330-287-3000 extension 4357 from off campus, or extension 4357 from on campus.
dwaldron August 22nd, 2008
Prior to the beginning of each academic year, the Office of Information Technology conducts a week-long series of training events for the students who will be working for us during the year. This week of activity is informally known as bootcamp and this year’s edition got underway on Monday, August 18. During bootcamp, new student workers are introduced to general IT policies and practices, to IT facilities, and to specific technologies in use on our campus. These technologies include the presentation equipment and control systems in our classrooms, our public printing facilities and systems, our anti-virus and anti-spyware applications, our multimedia creation and editing applications, technologies related to the campus network, and the MacIntosh and Windows operating systems. Bootcamp also provides returning student workers with opportunities to become familiar with relevant changes that have been implemented over the summer. During the final three days of bootcamp, our student workers receive on-the-job training as they provide walk-in assistance to new and returning students at the student help desk in Andrews Library and on the fourth floor of Morgan Hall. Bootcamp is organized by the ubiquitous Mary Schantz, Manager of User Services.
We welcome our new student workers and welcome the return of those who have worked with us in the past. We wish each of them a productive academic year.
IT will be seeking additional student employees and we encourage students who might be interested in working with us to complete an application at the Student Employment Office.
dwaldron March 21st, 2008
Members of the User Services staff will be on campus Saturday, March 22nd, and Sunday, March 23rd, between noon and 7 p.m. to provide technology support for students, faculty and staff involved in IS preparation. Staff members will perform hourly printer checks, cover help desk phones and be available for students in need of last minute technology support.
The student help desk in Andrews Library will be open Saturday, March 22nd between noon and 8p.m. and Sunday, March 23rd between noon and 1 a.m. for phone and walk-in support. The help desk can be reached by calling 330-287-3000 extension 4357 from off campus, or extension 4357 from on campus.
dwaldron January 20th, 2008
In an effort to better inform members of the campus community about the various information technology resources available to them, the Office of Information Technology has launched an effort to enhance the documentation of these resources and to improve its organization and accessibility. New documentation is being created in the College wiki and links to it can be found under the “Computing Resources” tab of the IT website. Currently, the wiki contains information about audio and video production resources, copying and printing services, classroom technology, IT help desks and networking services (including wireless). The documentation initiative will continue throughout the Spring 2008 semester and into the summer, and many new documents will be created. The initiative is being guided by User Services Intern Catherine Grandgeorge.
dwaldron September 23rd, 2007
IT has a new User Support Specialist. Joel Kilmer recently assumed the position formerly held by Leslie Worcester. Joel holds an undergraduate degree in Philosophy and comes to us having held technology support positions with Circuit City and Best Buy. Joel’s interest include the piano, fencing and the martial arts. Welcome, Joel!
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| User Support Specialist Joel Kilmer |
dwaldron August 20th, 2007
Prior to the beginning of each academic year, the Office of Information Technology conducts a week-long series of training events for the students who will be working for us during the year. This week of activity is informally known as bootcamp and this year’s edition got underway earlier today. During bootcamp, new student workers are introduced to general IT policies and practices, to IT facilities, and to specific technologies in use on our campus. These technologies include the presentation equipment and control systems in our classrooms, our public printing facilities and systems, our anti-virus and anti-spyware applications, our multimedia creation and editing applications, technologies related to the campus network, and the MacIntosh and Windows operating systems. Bootcamp also provides returning student workers with opportunities to become familiar with relevant changes that have been implemented over the summer. This year, our student workers will be introduced to the Network Access Control (NAC) system newly implemented for our residential spaces. During the final three days of bootcamp, our student workers receive on-the-job training as they provide walk-in assistance to new and returning students at the newly relocated student help desk, and on the fourth floor of Morgan Hall. Bootcamp is organized by our tireless Manager of User Services, Mary Schantz.
We welcome our new student workers and welcome the return of those who have worked with us in the past. We wish each of them a productive academic year.
IT will be seeking additional student employees and will hold a job fair for students who might be interested in working with us. Details will be released shortly.
dwaldron August 6th, 2007
In an effort to improve visibility and provide efficient and helpful service, IT has moved the student help desk from Taylor 205 to Andrews Library. It is now located just behind the circulation desk. Our student consultants are trained to solve a variety of problems involving the hardware and software that we support. In addition to telephone support, these students are available in Andrews Library to provide walk-in assistance for virus, spyware, email, wireless, and printing issues. If the student consultants are unable to solve the problem, it is immediately escalated to the appropriate IT department. Network issues are submitted as work orders to the Department of Networks, Telecommunications, and Systems. Other issues will be addressed with the appropriate staff and the user will be contacted with a solution.
Over time, we expect to expand the number of services offered by the student help desk. The loaner laptops and projectors available to faculty and staff will now be circulated from the student help desk. (Visit the Computing Resources area of the IT website for further details.) Shortly, the help desk will begin circulating still cameras, video cameras, tripods, digital recorders and microphones for student academic use. Further announcements will be made here on the blog.
Student technicians will continue to be available in Taylor 205, to provide support for the Windows and Macintosh computers and the scanners located in this lab. These student technicians also support the poster printer and provide assistance with the multimedia services provided by the Instructional Technology Department.
dwaldron July 5th, 2007
User Services welcomes David Edwards and Catherine Grandgeorge to the team. On July 1, Dave replaced Michael Naylor as User Support Specialist. (As previously announced Michael assumed a new position in Networks, Telecommunications and Systems.) Last year, Dave served as intern for the Computer Science department and managed the CS computer lab. Prior to joining the College, Dave was employed as an information technology solutions consultant by Tack Wholesale. Dave graduated from Bowling Green State University with a degree in Computer Science in 2004.
In June, Catherine Grandgeorge joined the staff as User Services Intern. This internship is a 12-month appointment available to recent college graduates. Catherine graduated from the College of Wooster in 2007. As a student, Catherine worked as a technology consultant for the help desk and, in this role, made significant contributions to our efforts to improve the quality of service provided to the student community. Catherine replaces Becca Scina who completed her term and recently accepted employment elsewhere.
The Office of Information Technology is very pleased to welcome these new faces and we look forward to working with them!
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| Catherine Grandgeorge and David Edwards |
dwaldron March 22nd, 2007
User Support Specialists Michael Naylor and Robert Rybicki are now certified through the Dell™ Warranty Parts Direct Program. To utilize the services of the Dell™ Warranty Parts Direct Program, technicians are required to pass a Dell certification proficiency examination for each of the product families they intend to service and support. Michael and Robert have been certified to repair Dell servers, notebooks, and Optiplex, and Dimension desktops. The Office of Information Technology would like to congratulate Michael and Robert and thank them for their continued efforts in improving the support provided through the helpdesk.
dwaldron March 22nd, 2007
Members of the User Services staff will be on campus Saturday March 24th and Sunday March 25th from 9am – 5pm to provide technology support for students, faculty and staff involved in IS preparation. Staff members will perform hourly printer checks, cover help desk phones and will be available for students in need of last minute technology support.